Why is logmein so slow

I have about 40 users using LogMeIn Pro for remote working - and all I get constantly is reports of LogMeIn being slow, unresponsive, laggy, just useless in general. Seriously, what is going on with LogMeIn recently? It used to be so quick and it's now barely usable. I tried calling support last week but got nowhere - just pied me off with a basic kop out fix of "update the software" Maybe I should cancel and move over to TeamViewer?

Had to move one user over and lo and behold it was the best thing since sliced bread and a 10 fold improvement for that user? APBY I apologize for the recent difficulty. This should rule out any issues at a specific location. As per my initial post - this issue covers about 40 independent connections - all different ISP's networks. Is there a support number or email I can contact who will actually offer more advice other than "update the software" To which there are none available.

Please let us know if the problems persist so I can look further into your case with Customer Support. Learn More ». Splashtop 1, Followers Follow. Peter Action1 This person is a verified professional. Verify your account to enable IT peers to see that you are a professional.

Action1 RMM Thai Pepper. Are you running any type of firewall device in your environment? We use TeamViewer for customer support and it works fine without firewall exceptions.

It sounds similar to your environment so maybe this can be of some help. JDemoCCC wrote: yes of course we have a firewall. You would think so but that isn't the case. Ours ran slow until we opened the correct ports.

Once this was done, voila, everything ran buttery smooth! Replace Attachment. Add link Text to display: Where should this link go? Add Cancel. Solutions While connection speed is not determined by LogMeIn, the following options may improve performance during remote control.

Adjust color quality Select a lower setting to optimize the amount of information transferred during remote control. The Color Quality options are displayed. Select the appropriate setting. Your selection is applied immediately.